BACKED BY AN INDUSTRY-LEADING
5-YEAR WARRANTY



COMMAND LIGHT WARRANTY INCLUSIONS AND SUBMISSION PROCESS


Command Light products* come with an industry-leading, five-year warranty against any defects in materials and workmanship when used and operated for a period of five years. The responsibility of Command Light under this limited warranty is limited to the repair and replacement of parts found to be defective by Command Light.


*This warranty excludes light producing components (bulbs, lasers, LEDs), which may come with their own manufacturer’s warranty. We can help you obtain warranty information for these components as needed.


Any parts damaged in shipping or by improper installation, abuse, overloading or accident of any type are NOT covered by this warranty. If equipment has been damaged in transit, a claim should be made against the carrier within three days, as we assume no responsibility for such damage.


If during this five-year warranty period, you have any malfunctions unrelated to misuse, accident, neglect or normal wear-and-tear, please take the following steps to have your light tower serviced under the Command Light warranty.

  1. Contact us immediately for initial diagnosis at info@commandlight.com or 800-797-7974; or if parts are needed, please contact parts@commandlight.com. You can also use the form below to submit your warranty claim.

  2. You will need to have immediate access to the light tower and the serial number. This process can be done by individuals with little mechanical ability and involves pushing buttons and telling us what the light tower is doing (or not doing).

  3. We then send parts (if needed) and have an authorized technician dispatched (if needed) with a written work authorization number and a base number of hours allotted to do the repair. Hourly rates for service are to be determined at the time of authorization by Command Light; travel time is paid at a maximum of 50% of the authorized service rate.

  4. While the technician completes the repair, we remain available for service support and to extend the original time allotted, if additional issues arise. Immediate support cannot be guaranteed unless a time is scheduled prior to service.

  5. Let us know when the repair is completed and reference the work authorization number. Email an invoice to info@commandlight.com or parts@commandlight.com or use the Completed Repair Submission form below. If you are unable to create an invoice, email us for instructions for payment. Make sure any parts we have requested to be returned have been shipped back to the provided shipping address. If a return label is issued, it must be used.

  6. Finally, we will pay by mailing a check or crediting the account of the person, department or company doing the repair. Payments will not be made until all requested parts have been returned.

Please contact us as soon as problems arise in order to execute our warranty. We must have knowledge of the issue and provide a work authorization in order to pay or reimburse labor or travel time. Any unauthorized service voids this warranty. No work is authorized until written consent is provided by Command Light.

Contact us early — before any work is done. We’d love to help!


INITIAL WARRANTY DIAGNOSIS FORM:

Warranty Diagnosis

  • Please describe your issue
  • Drop files here or
    Accepted file types: jpg, png, pdf.
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BEFORE HITTING SUBMIT, PLEASE READ THIS NOTE: Upon form submission, if you do not see a confirmation page upon, please scroll down and correct the errors (noted in red), as we did not receive your form.




COMPLETED REPAIR SUBMISSION FORM:

Warranty Repair Submission

  • Accepted file types: jpg, png, pdf.
    Note: Command Light will only pay for the approved allotted time.
    We don't spam. And you can always unsubscribe.

BEFORE HITTING SUBMIT, PLEASE READ THIS NOTE: Upon form submission, if you do not see a confirmation page upon, please scroll down and correct the errors (noted in red), as we did not receive your form.